We work with many hotel and venue sales teams handling meeting enquiries. Here are the three most common lines from a caller that sales teams want help with.
- “I just want the rate…”
- “I don’t want to give you all my details…”
- “I don’t want to commit…”
Responding to these difficult situations is about knowing what to say. Using the right language gives people the confidence to respond.
“I just want the rate…”
Give a reason why you don’t want to give the rate:
“I know how important rate is, but if you can tell me a little more about your event then I can be sure I give you the right rate….”
“I can give you a rate now, but I have a few quick questions about your event and then I’ll be sure I’m giving you the right rate…”
“I don’t want to give you all my details…”
Give a reason why you need this information
“Can I take your name, company and number, so if we get cut off I’ll be able to call you straight back…I can take other details later.”
“Can I take your name, company and number, so I can check if we have a special rates in place with your company…I can take other details later.”
“I don’t want to commit…”
Don’t ask would you like to hold space, have a showround, receive a contract, etc. Make a statement – be clear, direct and politely assertive.
“I’m going to hold the space for you and call you back in x days to see how I can help you any further…”
“Let me book you a showround and then you’ll see how well the venue matches your event…”
“I’m going to send you a contract, then when you decide it’s just an easy process of signing…”
For more about how MG Sales Performance can boost your team’s performance and sales results, call Mark Gallen on 01225 833547 / 07968 439689